1. how long will it take to make my order?
everything in our shop is made by hand and requires production time. if you are purchasing a regular in-stock item we require 3-5 business days to prepare your piece(s) to be ready for pick up or shipping. items that require customization typically involve some back + forth in order to create the perfect piece and because of this they usually require a minimum of 3 weeks.
2. how long does shipping take?
shipping within the Greater Toronto Area usually takes 3-5 business days. shipping across Canada and the US usually takes approximately 7-12 business days and overseas can take approximately 14-21 business days.
3. can i pick up my order?
yes! if you are located within the Greater Toronto Area or surrounding area please ask us about local pick up options. we are located in Richmond Hill.
4. how much do custom orders cost?
pricing is always dependent on the size of the project and the time involved in creating it. we provide quotes based on this information.
5. what is the process for requesting a custom order.
for custom orders please fill out this form with all the details for your order. once received, we'll follow up with any additional questions we may have or a quote for your project. if you decide to proceed, you will receive a selection of sample fonts/drafts for your project. each custom order includes 3 draft revisions. each additional revisions above this will incur a charge of $5 each. once you have approved the final draft of your project it will be sent for cutting or printing and you will be notified once completed. orders that have already been approved and sent for cutting/printing cannot be changed.
6. do you offer refunds or exchanges?
custom orders cannot be refunded or exchanged.
please contact tea + tulip designs before returning any items.
you can return or exchange the product within 5 days of delivery or pick up. the product must be in new condition. if the product is damaged or used it will not be eligible for a refund or exchange.
if the product was damaged in transport please notify tea + tulip designs immediately.
7. how can i mount my wood piece?
unframed pieces can be mounted using command strips.
8. do you have a store that i can visit?
tea + tulip designs is an online shop, however, you can find a selection of our products at The Date Palm in Markham, ON.